Privacy policy.
Natasha Hills, Health Coaching By Tash ABN 54 632 941 179 ("I," "my," or "me") is committed to protecting your privacy. This Privacy Policy explains how I collect, use, disclose, and safeguard your personal information when engaging my services or visiting www.healthcoachingbytash.com (the Website) and how you can approach me about your privacy-related concerns and complaints. By accessing or using my services and/or website, you agree to the terms of this Privacy Policy. If you do not agree, please do not use my services or site.
Privacy relating to persons under the age of 16 years
I do not knowingly collect personally identifiable information from anyone under the age of 16. You must not provide me with your personal information, if you are under the age of 16, without the consent of your parent, guardian or educational institution.
Information I collect
I may collect the following types of information:
Personal Information
When I collect Personal Information I will, where appropriate and where possible, explain to you why I am collecting the information and how I plan to use it. Personal Information is information or an opinion that identifies an individual. When you engage my services, I may collect personal information such as:
Name
Address
Email address
Phone number
Providing me with your personal information is absolutely optional, but may be necessary for me to provide you with my services. Whenever it is optional for you to provide me with non-essential personal information, I will make this clear to you. When you provide me with your personal information, you are consenting to my storage, use and disclosure of that information as outlined in this Privacy Policy.
This Personal Information is obtained in many ways including:
Intro calls
Coaching sessions
Email
Telephone
The Website
Website cookies
Marketing & analytics tools
MailerLite, a mailing list platform
Social media platforms
Other publicly available sources
From third parties.
Collecting non-personal information through the Website
Most commercial websites use ‘cookies’, which are pieces of information that websites send to the browser and are stored in the computer hard-drive. Cookies make using the Website easier by storing information about your preferences on the Website. This allows the Website to be tailored to you for any of your return visits. Cookies will not identify you personally.
I use cookies, web beacons, and other tracking technologies to improve your experience. If you would prefer not to receive cookies, you can alter your security settings on your web browser to disable cookies or to warn you when cookies are being used. However, by disabling the cookie function in your web browser you may impede your ability to use parts of the Website.
I may also collect non-personal information, including:
Browser type and version
IP address
Pages visited and time spent on the website
Device type (e.g., mobile, desktop)
Cookies and tracking technologies
I don’t guarantee website links or policy of authorised third parties.
Sensitive information
Sensitive information is defined in the Privacy Act to include information or opinion about such things as an individual's racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record or health information.
Sensitive information will be used by me only:
For the primary purpose for which it was obtained
For a secondary purpose that is directly related to the primary purpose
With your consent; or where required or authorised by law.
How I Use Your Information
I use the collected information to:
Primarily provide and maintain my services to you.
Secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure.
Where reasonable and practicable to do so, I will collect your Personal Information only from you. However, in some circumstances I may be provided with information by third parties. In such a case I will take reasonable steps to ensure that you are made aware of the information provided to me by the third party.
I use the collected information from the Website to:
Provide and maintain my services to you
Improve website functionality and user experience
Respond to inquiries and customer support requests
Send newsletters or promotional content (with consent)
Prevent fraudulent activities and enhance security
Sharing Your Information
I do not distribute, rent, licence, disclose, share or pass your personal data. However, I may share your information with:
Third parties where you consent to the use or disclosure
Legal authorities (if required by law)
If I am compelled to disclose your personal information, to a third party I will take reasonable steps to notify you of this in advance, wherever it is lawful and reasonable for us to do so.
Unsubscribing from my e-mail database
To unsubscribe from my e-mail database, please send us an e-mail to unstrugglinghealth@healthcoachingbytash.com
Social media platforms
I use Instagram, Facebook, YouTube and LinkedIn to communicate with the public. When you communicate with me using these services I collect personal information you provide to it by engaging in the communication.
Facebook, Instagram, YouTube, and LinkedIn each have their own privacy policies.
General storage and security
All personal information collected digitally by me is held in cloud-based password and 2FA protected storage. Some data collected by tools such as Google Analytics and Google reCAPTCHA will be stored in cloud-based servers located across North America, Europe, South America and Asia.
Personal information stored and handled is done so in a way that complies with Australian privacy laws. Hard copy documents are generally held on site, in a locked cabinet.
Website data security
I implement security measures to protect your personal information, but no online service is 100% secure. You use the Website at your own risk and I accept no responsibility, whether I am deemed to have been negligent or not, in the event of a security threat that affects your privacy. Please take precautions when sharing personal and sensitive information online.
How long I retain your personal information for
Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorized access, modification or disclosure.
If I hold personal information about you that is no longer needed for any purpose for which it may be used or disclosed, I will take such steps as are reasonable in the circumstances to destroy or permanently de-identify that personal information.
However, most of the Personal Information is or will be stored in client files which will be kept by us for a minimum of 7 years.
Your Rights
In most cases, you have the rights under privacy laws, including:
Accessing, updating, or deleting your personal data
Opting out of marketing communications
Requesting data portability (where applicable)
I will not charge any fee for your access request, but may charge an administrative fee for providing a copy of your Personal Information. In order to protect your Personal Information I may require identification from you before releasing the requested information.
To exercise these rights, contact me at unstrugglinghealth@healthcoachingbytash.com
Maintaining the Quality of your Personal Information
It is important to me that your Personal Information is up to date. I will take reasonable steps to make sure that your Personal Information is accurate, complete and up-to-date. If you find that the information I have is not up to date or is inaccurate, please advise me as soon as practicable so I can update my records and ensure I can continue to provide quality services to you.
Changes to This Policy
I may update this Privacy Policy periodically. Any changes will be posted on this page with an updated "Effective Date."
For further information about privacy in general, please refer to the Office of the Australian Information Commissioner’s website located at http://www.oaic.gov.au
Contact Me
If you have any questions about this Privacy Policy, please contact me at unstrugglinghealth@healthcoachingbytash.com.
Effective Date: February 6, 2026